Privacy Policy
Last updated:
1. Introduction
Wristuoluminouso Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
2. Information We Collect
Contact Form Information: When you submit our contact form, we collect your name, email address, phone number (optional), and message content.
Automatic Information: We collect information about your device, IP address, browser type, and pages visited through cookies and analytics services.
Consultation Data: If you book a consultation, we record session notes, scheduling information, and any health-related details you share.
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide consultations
- Send confirmations and updates about services
- Improve our website and services through analytics
- Comply with legal obligations
- Prevent fraud and protect security
4. Legal Basis for Processing (GDPR)
We process your data under the following GDPR legal bases:
- Consent: Your agreement when you submit contact forms or book services
- Contract: When we provide consultations you've requested
- Legitimate Interest: Website improvement and security
- Legal Obligation: Tax records and regulatory compliance
5. Data Sharing and Disclosure
We do not sell your personal data. We may share information with:
- Service providers (email, scheduling, analytics platforms)
- Law enforcement if required by law
- Our business partners with your explicit consent
6. Third-Party Services
Google Analytics: We use Google Analytics to understand website traffic. Consult Google's Privacy Policy for details.
Google Maps: Our contact page includes an embedded Google Map. Google processes location data according to their Privacy Policy.
Google Ads Conversion Tracking: We may use Google Ads conversion tags to measure marketing effectiveness. No personally identifiable information is directly shared.
7. Cookies and Tracking
We use cookies for:
- Necessary Cookies: Site functionality, security, and GDPR compliance tracking
- Analytics Cookies: Understanding user behaviour to improve our service
- Marketing Cookies: Targeted advertising and remarketing
You can manage cookie preferences through our cookie banner and settings modal.
8. Data Security
We implement security measures including encryption, secure data storage, and restricted access to protect your information. However, no online transmission is completely secure.
9. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion ("right to be forgotten")
- Restrict processing
- Data portability
- Object to processing
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise these rights, contact us at info@wristuoluminouso.world.
10. Data Retention
We retain contact information for 2 years after your last interaction. Consultation records are kept for 7 years for regulatory compliance. You can request deletion at any time.
11. International Data Transfers
Your data is primarily processed in the UK. If transferred internationally, we ensure adequate protections under GDPR Article 46 or appropriate clauses.
12. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect information from minors without parental consent.
13. Updates to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated date. Significant changes will be notified via email if you've provided one.
14. Contact Us
For privacy questions or concerns:
Wristuoluminouso Ltd
42 Borough High Street
London, SE1 1XF
United Kingdom
info@wristuoluminouso.world
+44 20 7946 0958